Launched just 15 years ago, Travelscope is now one of the UKs largest independent tour operators. It has also established itself as a major employer, with an annual turnover last year of 55 million, and passenger carryings this year expected to reach 200,000.
Now with a huge portfolio of holidays, most of which are featured on this website, we hope to continue to serve our customers throughout the U.K. from our base in Gloucestershire.
February 2006 saw us complete a £5.6 million relocation to state-of-the-art headquarters in the prestigious Gloucester Business Park, further enhancing our reputation as one of the UKs top independent tour operators, and culminating in us being voted Best Place to Work in Gloucestershire at the 2006 Cotswold Life Business Awards. The award was made following a vote by a panel of judges for the Cotswold Life Magazine. The pleasant working environment, opportunity to travel and close-knit feeling amongst staff were listed as reasons that contributed to the win.
Our brand new three-storey landmark building features open-plan offices, an expanded call centre with longer opening hours and a futuristic reception atrium with booking facility, all helping our award-winning team provide an even better service.
Here in Gloucestershire we employ 180 staff. Every aspect of our business from the creation and operation of our outstanding portfolio of holiday ideas, through the design of our brochures, liaison with our newspaper partners and the handling of bookings in our call centre takes place here. Because of this we employ a wide variety of people with their own particular skills, strengths and experience.
As well as the specific vacancies shown below, we are always keen to talk to people who feel they have something to contribute to our successful team.
We currently have the following vacancies:
Contact Centre Staff - Full and Part Time Positions available
We require lively and enthusiastic people to help drive our business forward. The successful candidates will be responsible for providing a first class service to our customers. Duties will include handling telephone enquiries, processing reservations and generating sales opportunities. Applicants should be able to demonstrate excellent telephone and customer service skills. Computer literacy is essential and full training on our in-house reservations system will be given. In return we offer a competitive salary package with benefits and the opportunity to travel.
MAC Artworker - Full Time
An exciting opportunity has arisen to join our busy Studio Department. The purpose of the role is to produce quality Reader Holiday adverts and promotional material from a supplied brief. This full time position demands a high level of accuracy and the ability to proof check your own work, whilst working to deadlines.
Although there is an element of design involved, this is a junior position. A working knowledge of MACs and design software, along with good communication skills is essential, however full training will be provided to the ideal candidate.
Operations Department - Operations Executive
An exciting opportunity has arisen in our Operations department. This Department is responsible for ensuring all tours operated by Travelscope run smoothly and efficiently. The ideal candidate for this role needs to be confident, enthusiastic and highly motivated, have the ability to remain level headed under pressure and have a good sense of humour. The role is varied and demanding and requires someone who is not afraid of a challenge. You will need to be educated to a minimum of A Level standard or equivalent and travel experience is preferable along with a very flexible attitude as although the hours are 9.00 to 5.30, there are times of the year when this is not possible due to volumes of work. You will also be required to take your turn on the "On-Call" rota. The salary will be based on qualifications and work experience.
Agency Sales Support Assistant
Due to the continued success and growth of the company, we are now looking to recruit a Sales Support Assistant for our Agency Sales Department. This role will suit someone who is not scared of a challenge, will happily take ownership of tasks presented to them and follow them through to completion and is eager to learn, putting new found knowledge to use in helping Travelscope grow this exciting new area of the company.
The ideal candidate will need to have a good telephone manner and be able to work to deadlines ensuring exemplary attention to detail at all times. Computer & keyboard skills are essential. The ability to be able to think on their feet, multi task and add their own ideas to developing the future growth of the retail sales team. Here is the opportunity to join an already small successful team and carve out a new exciting role, which will help shape, Travelscope’s future. Retail Sales experience would be advantageous.
Computer Services Analyst
A senior position has arisen in our Information & Building Services Department. This diverse department is responsible for the IT support of 180+ internal users as well as facilities management and Health & Safety. The role will primarily be assisting in providing technical expertise for all users as well as working on special assigned projects, systems maintenance, and evaluation of new hardware/software and operating systems. You will ideally be educated to HND or equivalent with a minimum of 3 years experience in this field. A good knowledge of applications and physical networking requirements are essential as well as a logical approach to troubleshooting and problem solving. Excellent interpersonal, organisational and communication skills are a must as well at the ability to multitask.
An opportunity has arisen for a temporary finance assistant. This is initially a six month temporary assignment, due to the seasonal increase in work loads. Sales Ledger experience is desirable, however a good level of numeracy is essential as your responsibilities will include the processing of passenger monies, raising refunds cheques, passenger payment queries and contacting passengers for payment. The successful candidate will be an enthusiastic, hard working and reliable, who will be able to work on individual projects as well as working as part of a team. Good Excel skills would be an advantage.
The Allocations department assist in the provision of departure dates for all of the available tours run by Travelscope. This department primarily maintains accurate information on the in-house systems and acts as a pivot with the majority of other departments within the organisation. The role requires someone who is very methodical and IT competent and attention to detail is absolutely essential. The candidate will need to be able to prioritise their workload effectively and switch from job to job as the needs arise. There is a need to be very flexible and fluid and able to work under their own initiative. The successful candidate will receive full training for this bespoke position. A full job specification is available on request.
Night Duty Supervisor - Operations
We require someone with excellent communication skills and who works well on their own and as part of a team with minimal supervision. Accuracy and attention to detail are vital and the ability to work under pressure and use initiative is important. Computer literacy is necessary, but full training will be given on our in-house systems and procedures. The successful candidate will be required to man the phone lines and deal with enquiries from passengers, emergency situations and general problem solving as well as carry out a range of other operations tasks to support the day staff. Working hours: Shift pattern of 5 nights on followed by 3 nights off (22.30 - 08.00).
Fancy Working Now and Again?
Now and again we need an extra pair of hands to assist our Night Duty staff ( hours 22.30 to 0800) who ensure our passengers are looked after during the night and handle any operational situations. If you are reliable, IT literate, have experience of thinking on your feet, can deal with situations calmly and your lifestyle means that you could be on hand to work when we are busier than normal please send your CV for consideration quoting - Operations - Night Bank Staff.
If you are interested in applying for any of the above positions, please email your CV and a covering letter to firstname.lastname@example.org or alternatively you can post to:-
Travelscope Holidays Ltd,
Pioneer Avenue, Gloucester, Gloucestershire, GL3 4AW
We are always looking for experienced Tour Managers. Please email:
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The P & R Agency Ltd. Uckfield, East Sussex